In today's rapidly changing business environment, companies are constantly looking for ways to work more efficiently. With the rise of automation, digitization and artificial intelligence (AI), new opportunities are constantly being identified, created and exploited. This happens in different markets and within different domains and departments.
Technological developments form our society. If you look at any bus stop, living room or waiting room, you can see that the smartphone has replaced the weather talk. But the opposite happens: our culture and history influence technology. For example, an aging population prefers automation and a concept such as privacy has a completely different meaning in a people's republic with a one-party system. The online consumer trends in 2019 are about how we find a new standard in our relationship with technology.