The smartphone market is stagnating. What will that change soon? What can we expect in our palm soon? "Smartphones that really get smart," says DanTel Bonacic from TamTam. With the use of content outside the apps, AI (artificial intelligence) chatbots and smart notifications.
“Your phone provides a constant stream of messages, sometimes relevant, often not. You can only switch WhatsApp off and on. Your smartphone is not that smart yet ”, says Bonancic. “How many apps do you really use? On how many devices? Soon it will be a full time job to be a consumer, with all settings, updates and content. Google Now now collects content from more than 70 apps and displays it in one app. ”
And about AI: “We don't want to make many decisions that we are taking now. A parking app now only reports that your parking promotion ends. An AI could know that I am not yet at my car, I am still going to the hairdresser, and therefore fully automatically determine that the parking time may be extended. AI can also make my appointments, take traffic, weather and other arrangements into account. Do you find AI scary? Call it a smart agenda. "
“Facebook is currently working on a virtual helper called M. You can order flowers or book a restaurant via the chat. ”Bonacic gives an example that you decide to go to London during a chat with friends, and ask your bank via chat with an @ -mention if you have enough money in your account , and asks Booking.com to arrange an apartment. Interestingly enough, Booking.com recently brought out one chatbot platform launch. AI so. Now only on their own channels, but later also in Facebook Messenger and WhatsApp.
Chatbot and AI on your mobile
You probably think it's not going that fast. But Booking.com achieved a turnover of 4.2 billion in 2014 (2015 not yet known). How many people will soon come into contact with a chatbot? And if it works well, like the other means of communication from Booking.com, many people will start using it. I expect that we will soon also be able to expect chatbots from a bank or financial institution, an energy supplier and a car rental company, for example. Large companies that can invest where fast service plays a major role. By chatbot, by the way, I don't mean a dull bot who doesn't understand a single word, but a smart bot who really understands language and can also take action.
Facebook Chatbot store
The real big step comes when Facebook M will roll out. 1.5 billion users. In April, Facebook announced that it was the API for chatbots release. Companies can now develop an AI chatbot with little money. Also Microsoft gambles heavily on AI Chatbots, but Facebook will mainly have an impact.
Why chatbots? 5 reasons
- Digital so infinite to be used, especially for large numbers of users;
- Because chat easier communicates then voice; (I'm still looking for a program that can convert a telephone interview to text, for example)
- You can save chat history easily analyze and use for improvement;
- You can almost see emoticons and smileys as buttons;
- Developers just have to use Facebook as their architecture once to develop. Not separate for iOS, Android and oh yes Windows. That will make the Facebook Chatbot Store a huge competitor to Apple's Appstore.