You have stopped your business, have sold it or have received a number of negative Google reviews and want to start with a clean slate. All of these are valid reasons to check whether you can remove your business listing on Google Maps. But everyone who are Google My Business has ever tried, will recognize that it is not that simple. What are your options?
Once online is always online
Let's start with the bad news: a GMB listing of a company that actually exists (or has existed) is basically impossible. Google is not faking history and believes that once a business location has been verified, it must always remain accessible via Maps. Does the story stop there? Luckily not!
There is one exception to this rule of thumb, and there are nevertheless a number of options for, as the manager of a GMB listing, at least relinquishing things that you no longer want to deal with. We list the options for you.
Closing a business definitively
If you simply want to make it clear that your business has been closed or closed, you can indicate via Maps that the location 'Permanently closed"is. This ensures that users can see that your company did exist. But beware: the mention never disappears! For an indefinite period of time users can see that your company was located here.
A company has never existed
The only option to actually delete a GMB entry from Maps is to state that the company simply never existed. That sounds simple, but it has quite a few feet in the ground. The address is verified before Google records a My Business listing. You will therefore have to prove that this statement is fake. That is not a matter of clicking a button! This option is useful when you suffer from a spam listing on Maps, for example a 'ghost company' at your address.
Take over your own business
What many people do not realize is that a GMB account can change ownership. When you take over a company, for example a restaurant, you do not necessarily have to report the old location closed. You can claim the GMB entry and then, after verification, adopt it. You then also copy all (hopefully positive!) Reviews. Did the previous owner mainly collect negative reviews? Then it can be useful to report the old entry as closed and start a new one yourself. You do need a different company name.
Dodge bad reviews?
Finally: is it possible to simply start with a clean slate after you have received (too) many bad reviews? Simply put: no. You can then invest your energy better in helping your customers or guests better. There is one 'unless', and that is the fake view. If the reviews are fake - so from people you have never had as a customer or demonstrably lied - then you can report these reviews as spam. Unfortunately, Google is fairly slow with it delete spamreviews, if they already remove them at all. In many cases you will have to learn to live with the poor publicity and comfort yourself with the thought that every entrepreneur unfortunately has problems with this.
Working with review marketing? Here you can read practical tips and handles.