A negative review on Facebook is very annoying. This social network is the largest at the moment. Social media are becoming increasingly important for companies, so more and more companies are choosing to create a company page on various social channels. Facebook is then at the top of the list. This is not surprising, because almost every target group can be found on Facebook. It is therefore the ideal place for companies to collect reviews: on Facebook, this review is officially called 'reviews'. Positive reviews are seen by an endless number of people, but of course this also applies to negative reviews. Here you can read how you can remove a negative review on Facebook.
You can mark negative reviews as inappropriate
Negative reviews can have a big effect on your business. A single negative review is not a disaster, especially when it is among many positive reviews. However, a negative review can weigh heavily, precisely because there are so many people on Facebook to read it. No company is waiting for negative attention. If you have received a Facebook review that you are not happy with, you can do it to mark.
Pay attention! Marking is not the same as removal
It is sometimes thought that marking is the same as removal, but this is not the case when it comes to a Facebook review. By marking a review you actually indicate on Facebook that you are not happy with the review. Facebook can then take a closer look at the assessment and if the social network agrees with you, the review will be deleted by Facebook. Have you received a negative review on Facebook and are you by no means happy about this? Then you can take steps to have it removed.
Step by step review Facebook
You can follow a step-by-step plan to have a negative review removed from Facebook by the social network. Simply use the following step-by-step plan:
- Search for the review Facebook on;
- Click on the arrow at the top right of the review;
- Then choose the 'I don't like this review".
You now see two options. First of all, you can click that you believe that the review has nothing to do with your business or company page. If you click this option, your Facebook notification will be sent for review.
If Facebook has made a decision, you will receive a message in your personal details Support Inbox. The second option is to click that you believe the review does not belong on Facebook. You will then see a list of possibilities why you think this is the case. You can state the reason and you will immediately be given the option to block the person concerned. This means that you can no longer communicate with this person via Facebook.
A negative review can also be useful
Always consider to what extent a negative review is actually harmful. Do you have 100 positive reviews and only 1 negative review? Then it can even be useful to keep it. It ensures that people see that you are not perfect and that you are not afraid to show this. Do you find a review really inappropriate? Then you can request Facebook to delete the review according to the step-by-step plan.
Review marketing: why, how and what
Get started seriously with review marketing?
Read here how important reviews are, what you do exactly, 8 practical tips for dealing with negative reviews and advice from Koninklijke Horeca Nederland on review blackmail.
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Written by Marcel van der Heijden, founder of a friend of mine, the first Facebook marketing agency in the Netherlands. View here on Bol.com.