Delivery at home is the largest site for ordering food. Restaurants can register themselves on this website to offer food via the platform to people who want a meal delivered to their home. The majority of the affiliated restaurants provide fast food, but this is not a requirement. Catering establishments must pay Thuisbezorgd to be able to offer the dishes on the website. In exchange, they are given room on the website to present the menu. Orders are forwarded by Thuisbezorgd and payments are arranged. In addition, the website collects reviews from people who have ordered.
Positive and negative reviews on home delivery
When you take a critical look at the restaurants on Thuisbezorgd, you will notice that there is no restaurant with only good reviews. It is therefore about food. What one person likes, the other person does not like to eat.
In addition, a bad assessment may be written when the delivery took a little longer, for example. In the end, every excellent restaurant also receives bad reviews. This makes the Thuisbezorgd assessment system reliable. Positive and negative reviews are alternated, giving hungry customers a good complete picture of a restaurant.
How does assessment work at Thuisbezorgd?
- The ratings are displayed for each restaurant with more than three reviews.
- Two hours after receiving the order, the customer receives a review email from Thuisbezorgd.nl.
- Assessing is only possible after ordering.
- Anonymous evaluation is possible without a name, but only after the order.
Home delivery does not remove reviews
Home delivery does not remove reviews. This is short, but powerful. The food website finds it very important that people get a fair picture of a restaurant, of the (delivery) service and of the dishes.
In addition, it is quite difficult to check whether an assessment is correct or not. Food is eaten. It cannot therefore be determined afterwards whether it was already cold when it was delivered or, for example, that it was not tasty. In addition, the taste of food is very personal. A cook may well have made the dish, but someone just can't taste it. This makes it difficult to assess whether an assessment is justified or not. For this reason Thuisbezorgd rarely removes assessment.
There are exceptions to the rule
Thuisbezorgd is not an easy party if you want to have a negative rating removed. Yet it is not completely impossible. There are exceptions. If an assessment is highly inappropriate, for example because there is discrimination, scolding or cursing, a request for removal can be submitted.
If it is clear that an assessment is fake or that an assessment has been placed incorrectly, a request for removal can also be submitted to Thuisbezorgd. In the end, Thuisbezorgd is always the deciding party. In all cases you can submit a request to remove a negative assessment, but Thuisbezorgd has the final say.
Submit a request to Thuisbezorgd
Have you received a negative review via Thuisbezorgd? Then it can be useful to contact the relevant customer. In many cases, an apology ensures that the customer adjusts the opinion. After all, not all 'mistakes' can be prevented. Do you really want the review to be removed because you believe it will harm your business? Then you can contact Thuisbezorgd customer service to submit a request.
Review marketing: why, how and what
Get started seriously with review marketing? Read here how important reviews are, what you do exactly, 8 practical tips for dealing with negative reviews and advice from Koninklijke Horeca Nederland on review blackmail.