Removing a review from Google is possible in some cases and in other situations it becomes quite difficult to do this. It is therefore mainly dependent on the situation. Do you want to delete a Google review that you have posted yourself or do you want to delete a review posted by someone else about you? Here you can read everything about the removal of Google reviews, the rules of Google and your options as a recipient of a negative review in 2020.
Here you can read more about binding and customer loyalty. Both are about how close potential customers and existing customers feel connected to a brand or company. Bonding comes through interaction and positive experiences. Customer loyalty is a clear preference, despite competitive price, quality or availability of other products or services. Binding can be created emotionally, rationally or systematically, by means of branding, proposition or method / position in the market.